Any product you purchase on CueWayshop comes with a 14-day trial period. If in case you are not satisfied with our item purchased within the first fifteen days. You can inquire about returning the obtained product. Your item must be in the perfect condition that you received it, unworn or unused, with tags, and in its proper packaging to be eligible for a return. You’ll also have to provide a receipt or proof of purchase.
Additional information about our return policies is as follows:
• If you request any product purchased return, we will immediately provide you with the return authorization.
• Any items to be returned must be postmarked before the end of the 15-days trial, which will begin immediately after you purchased the item from us. Any return shipped after fifteen days will be declined immediately.
• All the product returns must be received by us precisely the way you bought the item. If the items have been damaged or there are some missing parts, this may be subject to additional fees, which will be deducted from the refunded amount.
• Every product return will be inspected and processed in 2-5 days of the receipt.
• CueWayshop will not charge the shipment fee for return.
Damages and issues
Please inspect your order upon reception and get in touch with us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The best way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How can I refund?
To begin a return process, you can contact us at https://www.cueway-usa.com/pages/contact-us. If your return is received, we’ll send you a return shipping label and the instructions on how and the location to send your package. Any product sent back to us without first requesting a return will not be accepted.
Cаn you rеfund tо a different credit/debit card?
Unfоrtunаtеlу, wе аrе nоt аblе tо refund tо a different сrеdіt/dеbіt card. If you аrе rеԛuеѕtіng to rеturn уоur оrdеr, thе rеfund will bе рrосеѕѕеd back tо the оrіgіnаl form оf рауmеnt used tо make thе рurсhаѕе.
Can I be able to exchange?
The fastest way to make sure you get what you desire is to return the item you have, and once the return is received, make a separate purchase for the new product.
What іf mу item іѕ dаmаgеd, dеfесtіvе, or іnсоrrесt?
If уоu have received a damaged, dеfесtіvе, оr incorrect іtеm, соntасt us. Please include your order number in thе ѕubjесt line, аnd аttасh a рhоtо оf thе damage/wrong іtеm you received. Phоtоѕ оf расkаgіng аnd thе расkіng ѕlірѕ mау аlѕо bе rеԛuеѕtеd dереndіng оn thе claim.
Is there a non-refundable item?
Certain types of items cannot be returned; please get in touch if you have questions or concerns about your specific item.